FAQs

Why Peppermint Pediatrics?

Tired of rushed appointments and long waits? So are we. Dr. Zee-Cheng's first priority is your child - not a metric, a number, or a reimbursement. With your membership, you get direct access to Dr. Zee-Cheng via her personal email and cell number. And a smaller practice means more time with Dr. Zee-Cheng - appointments are at your pace.

Is Direct Pediatrics worth it?

Direct pediatrics, or direct primary care, saves time (no sitting around in a waiting room) and money (no $200 urgent care fees). We ensure that you speak to your pediatrician directly - not an operator, a nurse triage line, or an on-call physician who's never seen your child. There are no surprise bills after a visit, no co-pays, and no markups. For less than $4 a day, you get access to Dr. Zee-Cheng, day or night. 

 

Crunched for time? Peppermint Pediatrics will come to you! Check out our Newly Minted and In-Home options here.

My child only sees the doctor once a year. Is this for me?

It's absolutely true that the AAP schedule only recommends one checkup per year for anyone older than 3. But imagine how different your relationship with your doctor might be if you had easy access to them whenever you had a question or concern. Dr. Zee-Cheng's goal is to create a true relationship with your family, so you feel comfortable calling or texting whenever you need to.

 

Membership for ages 3 and up includes a yearly health check, and also includes a quarterly check-in--for mental health, development, or anything else your child might need. 

How long will my child's appointment REALLY be?

Health checks are 60 minutes, and 100% of your appointment time is face-to-face with Dr. Zee-Cheng. Sick visits can vary, but our goal is to make sure you have all your needs met!

Is my older adolescent or college student eligible for membership?

Yes! Dr. Zee-Cheng cares for clients through college graduation or age 22.

Does Peppermint Pediatrics take insurance?

We see everyone, regardless of insurance. All your in-person visits, phone calls, emails, texts, and video calls are covered by your monthly membership fee, and medical decisions are made by your family and Dr. Zee-Cheng, not an insurance company. Dr. Zee-Cheng is out-of-network for insurance plans.

However, if covered, insurance may be used for:

- Vaccinations

- Laboratory testing and imaging not performed by Peppermint Pediatrics

- Specialist appointments and appointments outside of Peppermint Pediatrics

Often, HSAs and FSAs can be used to pay for membership fees. Check with your HSA and FSA carriers to see if this applies to you!

Is Peppermint Pediatrics an insurance plan?

Peppermint Pediatrics is not an insurance plan, and we recommend that your child maintain coverage in the event of emergencies, severe illnesses, and hospital stays. Insurance will also cover vaccines, labs not performed by Peppermint Pediatrics, and many medications. 

What if my child is admitted to the hospital or needs a referral?

For specialists, emergencies, and hospital admissions, we recommend maintaining health insurance coverage for your child. Dr. Zee-Cheng will communicate regularly with the physicians caring for your child in the hospital.

How can Dr. Zee-Cheng guarantee availability?

In order to guarantee the best possible client experience and ensure accessibility, membership will be limited. Once the practice limits are reached, new clients will be added to a waitlist. 

What labs and tests does Peppermint Pediatrics offer?

Peppermint Pediatrics is thrilled to offer the following labs and tests, all covered by your monthly membership fee:

- Rapid strep test

- Rapid influenza test

- Rapid RSV test

- Rapid COVID-19 test, with PCR available (testing for non-members also available)

- Point-of-care hemoglobin

- Point-of-care cholesterol

- Blood glucose by fingerstick

- Hemoglobin A1C

- Urinalysis

Peppermint Pediatrics offers discounted rates for labs and radiology not performed in clinic, or your insurance may be used!

What precautions does Peppermint Pediatrics take for COVID-19?

Dr. Zee-Cheng is a board certified pediatric critical care physician and knows the severity of COVID-19. She is fully vaccinated, as are all eligible members of her household. She and her family are vigilant about masking and minimize time spent in public. The clinic is sanitized with EPA-approved materials between each visit, and only one family is permitted in the clinic at a time. Due to the increased incidence of vaccinated adults contracting COVID-19, we ask that masks be worn in the clinic.

What is the vaccination policy at Peppermint Pediatrics?

Peppermint Pediatrics recommends that all children be vaccinated according the CDC schedule. Dr. Zee-Cheng is happy to discuss any questions or concerns about immunizations that families may have. Modified vaccination schedules are possible upon request.

I'm worried about the pain of vaccinations and procedures.

Dr. Zee-Cheng has trained with Child Life specialists in the ONE VOICE technique for pain management. In addition, Peppermint Pediatrics offers topical numbing medication for vaccinations and ear piercing. For older children, we also offer the use of virtual reality distraction. Dr. Zee-Cheng will work with you and your family to find the most effective pain management techniques for your child.

How do I sign up?

The relationship with your doctor is crucial to your child's health, so let's confirm that Peppermint Pediatrics is the right fit for your family! Schedule a meet and greet with Dr. Zee-Cheng - in person, via video call, or even by phone if you prefer. There's no charge for this visit.

How do I pay for my membership?

Peppermint Pediatrics accepts monthly credit card and auto-draft payments. HSA and FSA may also be accepted - check with your carrier! Payments are made at the beginning of the month and will apply to that month. 

I'd like to cancel my membership.

Dr. Zee-Cheng understands that every child is different, and every family has different needs! Peppermint Pediatrics uses no contracts and there is no obligation. We only require 30 days' written notice of cancellation - and don't worry, there are never hard feelings! We will send your child's medical records to your next doctor as soon as you cancel. 

Do you offer sibling discounts?

Yes! After the first 3 enrollments, additional siblings are just $25 per month.

What if Dr. Zee-Cheng goes on vacation?

Any trips out of town will be planned in advance (with the exception of emergencies). If for any reason Dr. Zee-Cheng is not available, then coverage will be provided by a qualified and caring physician.