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FAQs

Why Peppermint Pediatrics?

My priority is your child - not a metric, a number, or a reimbursement. With your membership, you get direct access to me via my personal email and cell number. You talk to me directly - not an operator, a nurse triage line, or an on-call practitioner who's never seen your child.

My child only sees the doctor once a year. Is this for me?

Imagine how different your relationship with your doctor might be if you had easy access to them whenever you had a question or concern. My goal is to create a true relationship with your family, so you feel comfortable contacting me whenever you need to.

 

Membership isn't just a yearly physical. In addition to all sick visits, texting, phone calls, and virtual visits, your child also receives a quarterly check-in--for mental health, development, or anything else they might need. 

Is my older adolescent or college student eligible for membership?

Yes! I care for clients through college graduation or age 22.

Does Peppermint Pediatrics take insurance?

I see everyone, regardless of insurance. All your in-person visits, phone calls, emails, texts, and video calls are covered by your monthly membership fee. Peppermint Pediatrics is out-of-network for insurance plans. Superbills are available upon request.

If covered, insurance may be used for:

- Vaccinations

- Laboratory testing and imaging not performed by Peppermint Pediatrics

- Specialist appointments and appointments outside of Peppermint Pediatrics

Often, FSAs can be used to pay for membership fees. Check with your FSA carrier to see if this applies to you!

Is Peppermint Pediatrics an insurance plan?

Peppermint Pediatrics is not an insurance plan, and I recommend that your child maintain coverage in the event of emergencies, severe illnesses, and hospital stays. Insurance will also cover vaccines, labs not performed by Peppermint Pediatrics, and many medications. 

What if my child is admitted to the hospital or needs a referral?

For specialists, emergencies, and hospital admissions, we recommend maintaining health insurance coverage for your child. I will communicate regularly with the physicians caring for your child in the hospital.

How can Dr. Zee-Cheng guarantee availability?

In order to guarantee the best possible client experience and ensure accessibility, membership will be limited. Once the practice limits are reached, new clients will be added to a waitlist. 

What is the vaccination policy at Peppermint Pediatrics?

I recommend that all children be vaccinated according the CDC schedule. I am very happy to discuss any questions or concerns about immunizations that families may have. Families declining routine childhood vaccines are not accepted or maintained in the practice. The Peppermint Pediatrics vaccination schedule is here.

How do I sign up?

The relationship with your doctor is crucial to your child's health, so let's confirm that Peppermint Pediatrics is the right fit for your family! To join the Peppermint family, email me to schedule a meet and greet- in person or via video call or phone. There's no charge for this visit.

How do I pay for my membership?

Peppermint Pediatrics accepts monthly credit card payments. FSA may also be accepted - check with your carrier! Payments are made at the beginning of the month and will apply to that month. 

What if Dr. Zee-Cheng goes on vacation?

Any trips out of town will be planned in advance (with the exception of emergencies). If for any reason I am not available, then coverage will be provided by a qualified and caring physician.

I'd like to cancel my membership.

I understand that every child is different, and every family has different needs! Peppermint Pediatrics uses no contracts and there is no obligation. I only require 30 days' written notice of cancellation - and don't worry, there are never hard feelings! I will send your child's medical records to your next doctor as soon as you cancel. 

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